Online businesses are eager to call themselves customer-centric, but how can customer-centricity be measured online?
In the end, online reviews and ratings are the best reflection of a business' ability to connect and satisfy the needs of its customers. Business owners, who take the time to analyse their reviews and ratings, can generate insights that lead to better long-term decision making.
This webinar about the Rise of Review Culture provides Shopware store operators with recommendations on how to analyse trends and generate statistical insights from their online reviews and ratings. Paul Steele, director of DACH Sales at Trustpilot, reveals the link between poor online feedback and common operational failures. He explains which operational areas business owners need to focus on, in order to become truly customer-centric.
Click here for the Trustpilot Plugin: https://store.shopware.com/en/trus281545542926f/trustpilot-reviews.html
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